Please ensure your question is specific...To enhance the quality of assistance, consider refining your query by providing more details about your issue and specifying the relevant information about your device. Alternatively, for personalized assistance, you can contact our support agents.Thank you for contacting us.Sorry, but we couldn't complete your request in time. It seems like the connection timed out or the server is busy. Please try reloading the chatbot.Skip to main content
This article provides a detailed guide on how to configure your Multy App to use either PPPoE (Point-to-Point Protocol over Ethernet) or a Static IP address. By following the instructions outlined here, you will be able to customize your Multy device according to your network requirements.
By default, the Multy device is set up as a DHCP (Dynamic Host Configuration Protocol) client. This means it automatically receives an IP address from the network's DHCP server without any manual configuration. However, there may be situations where you need to set up your Multy device to use PPPoE or a Static IP address instead. For instance, certain Internet Service Providers (ISPs) require PPPoE for authentication purposes, or you might need a Static IP for specific networking needs such as remote access or hosting a server. The following steps will guide you through the process of configuring your Multy device to meet these requirements.
Connect the WAN port of Multy to your Router/Modem, and set your Multy as below Topology.
Open your Multy App and follow the instruction to install the Multy as below.
Please wait for 30 seconds then select the option "Manual Setup Connection".
Type in the PPPoE account information or the static IP to finish the setup.
After the installation finished, please make sure that the WAN IP is a public IP.
You can check it on the Multy App > Multy Icon > WAN IP.
We and our partners use cookies on our site for delivering personalised content, ads and analyzing website traffic. This provides you with better browsing experience. By clicking ‘agree’ or navigating this site, you agree to the use of cookies described in our cookie policy. You can manage your cookie preferences at any time.
Zyxel periodically provides end-of-life information and migration recommendations to our valued customers.
custom
/hc/theming_assets/01J2ZZZN7PVVR88HREAMFW19F1
The Zyxel Community is an online platform dedicated to networking enthusiasts, IT professionals, and Zyxel product users.
custom
/hc/theming_assets/01J2ZZZNGB20MYAWFSNCPJ8QTF
FAQ
The Zyxel online FAQ, dedicate to the frequently asked questions.
USG FLEX L2TP Android, Nebula License Migration, NAS326 Twonky Media Server
Warranty Expiration Date:
Model Name:
The Serial Number that you provided does not correspond to a Zyxel device. To create a Support or Warranty case, please ensure you enter the correct Serial Number.
If your Serial Number is still not matching with our device records, you can proceed with initiating a web support request by completing the form below, once you have successfully registered or logged in.
Obadete se da govorite s predstavitel na uslugata.
Stremim se da otgovorim na vsichki obazhdaniya v ramkite na 3 minuti
no v natovareni vremena mozhe da ni tryabva malko poveche vreme
The query results above are limited to products sold by Zyxel Networks channel business in the EMEA region. They do not apply to other regions nor to products sold by Zyxel Communications.
You can proceed with the options below to receive further support:
Your Customer ID:
Dear Customer, your device was detected as a device purchased from an Internet Service Provider.
Please get in contact with your Internet Service Provider for Support- or Warranty services.
If you are unsure about who your ISP is, please have a look at this article: Click here to view the article!
We were unable to verify the Support and Warranty status of your device using the provided Serial Number. If you purchased your device in North America, please submit a support request to the US support team here. This portal is exclusively for products and services sold in the EMEA region.
Please attach an invoice of your defective device(s) as proof of purchase.
Dear Zyxel Customer,
We are currently experiencing issues with the Serial Number check, which may result in a timeout. Please try again later. In the meantime, you can sign in or continue using the options below without entering a Serial Number.
Thank you for your understanding.
Comments
0 commentsPlease sign in to leave a comment.