This article will show how to configure Multy M1 via the Web GUI if the mobile application is not working. This article will further explain how to use the Wizard to install your device, join myZyxelCloud, change the password to Web GUI / and WiFi, how to troubleshoot Multy M1 if the device is not powering on, what the LED lights indicate, how to reset your device, change to bridge mode and how to configure WiFi settings.

Turn On Zyxel Multy M1

• Start the Multy M1 and wait for the device to log in to light up green.
• Login to the device using the WiFi or cable. Please check this article on how to login to your device: 

Make sure the WAN port of the Multy M1 is directly connected to the internet (or via modem or router with Internet access). Your Multy M1 will check the status of your Internet connection the first time you log in.

Log in Zyxel Multy M1 via WEB GUI

Open your web browser and enter "http://zyxelwifi.com" or "http://zyxelwifi.net" or "http://192.168.212.1" as the website address while connected to the Multy M1's WiFi. If you're having problems, check this article.

The following screen shows if you are connected to the Internet. Click Next to go to the next step in the
wizard. If you're not connected successfully click here.

Configure your WiFi Name (SSID Name) and insert your WiFi password (it's recommended to use a strong password with 1 upper and lower-case letter, 1 number, and one special sign with a password length of at least 12 characters)

Join myZyxelCloud

• The next step is to create an account on my Zyxel Cloud to manage multiple locations and Multy M1 devices as well as get push notifications to your mobile phone
• Click on the "LOG IN" button to be redirected to the myZyxelCloud page where you can create your myZyxelCloud account

Sign up to myZyxelCloud

• Click on "Sign Up" to sign up using your email address, or use the Facebook, Google+ och Apple icons to sign up with these accounts instead.
• After you have signed up successfully you are now prompted to change your password for the Web GUI interface. Change the Web GUI password (it's recommended to use a strong password with 1 upper and lower-case letter, 1 number and one special sign with a password length of at least 12 characters) 
• If the device is not yet firmware upgraded, it will upgrade the software firmware and you need to wait until it's finished. Then you can use your device!

Troubleshoot your Multy M1

• The device is not powering on - Please check your power cable thoroughly and otherwise, make sure that you have the ON/OFF Switch pressed in.

• Check your LED lights - The LED lights is a good  indicator of what is wrong with your device, if you're experiencing any problems. Please look at the table at LED lights (section 2.3.1) to see what the device is trying to communicate. 

• Check your wan port - Please check your power cable thoroughly and otherwise, make sure that you have the ON/OFF Switch pressed in.

LED Light Indication

Look at the table below to see what the LED lights indicate:

Reset the device

If you have any device that cannot be solved using any other tip in this article, it's highly recommended you reset your device(s) to factory settings and start all over again. This is usually the solution to 90% of the problems.

Configure Ethernet Backhaul [Mesh] (instead of WiFi Mesh)

Please connect the Lan1 port of the two devices on the same Ethernet cable. It does not need a reboot. After connecting, please wait for 2~3 minutes and then log in to the web GUI or the Multy App to check the status of the backhaul.

• To check if it is connected with the ethernet cable, you can go to the GUI and click the left panel > Mesh > satellite > check the backhaul status

• It will show nothing when it is connected with the ethernet backhaul

Configure your Multy M1 (after installation)

• Configure Bridge mode

If you're seeing this screen after you've logged in, it means that you're having standard mode and not bridge mode. 

• Changing to Bridge mode

Navigate to Settings (up at the left side of the screen) -> System -> Operating mode to change your Multy M1 mode from Standard mode to Bridge mode by marking Bridge mode by clicking on the empty circle and then clicking "Apply". 

Wait for the device to save your configuration and look at the LED lights to see when it's ready again

When you log in to the device you should see this screen now.

The Mesh Health of your Multy M1

Navigate to Settings -> Mesh Information to check the Backhaul (Connectivity) of your both Mesh systems if you're experiencing slow WiFi or disconnections on your Extender Multy

Configure your WiFi Settings

To configure your WiFi settings please navigate to Settings (up at the left side of the screen) -> WiFi and Main WiFi.

Best practice here is to choose

- the WPA2-PSK with a strong password (meaning that you use a strong password with 1 upper and lower-case letter, 1 number and one special sign with a password length of at least 12 characters)

- Use 2.4 Channel Bandwidth of 40 (use 20 [MHz] Bandwidth on 2,4G [GHz] if you're experiencing WiFi issues, and 40 [MHz] bandwidth on 5G [GHz])

- Enable MU-MIMO on both Down link and Up Link