Skip to main content
Logo
Experience Lab FAQ Nebula Status
Contact us Contact us
  • myZyxel
  • Nebula
  • SecuReporter
  • Astra
  • Circle
  • Marketplace
  • Store
  • Education
  • Community
  • Support
Sign in
English (United States) Български Čeština Dansk Deutsch Español Suomi Français Magyar Italiano Nederlands Norsk Polski Română Русский Slovenčina Svenska Türkçe
  1. Zyxel Support Campus EMEA
  2. Nebula (Network Management)
  3. NCC (Nebula Control Center)

NCC (Nebula Control Center)

  • Captive Portal with 2FA in Nebula
  • Transfer of Nebula Organization Ownership and PAYG Scenarios
  • How to Add, Assign and Transfer Nebula Plus/Pro Pack Licenses
  • Nebula License & Inventory: Overview of License and Device Management Features
  • Zyxel Nebula NCC: Remote SSH and Remote Configurator Live Tools
  • Zyxel NCC – Reprovision Live Tool: Overview, Usage Scenarios, Limitations, and Best Practices
  • Org-level Backup & Restore в Zyxel Nebula 19.20
  • How to Remove a User from a Nebula Organization
  • WLAN: New MLO Setup Method and Security for 11be
  • NCC: Event Logs – Optional Prefix Q&A Nebula 19.10
  • NCC: Configuration Management Enhancements – Q&A Nebula 19.10
  • What is the PAYG Subscription Model?
  • Zyxel Nebula - How to make a copy of the site and transfer all devices to another site
  • Zyxel Nebula - Configuring two-factor authentication (2FA) for access to your organization in Zyxel Nebula
  • Zyxel Nebula Search FEATURE - Nebula Powered Search Feature with AI Bot
  • Zyxel USG FLEX H Series Nebula - USG FLEX H Series Firewall and Nebula Cloud Integration
  • Zyxel Nebula Recovery - Auto Configuration Recovery feature
  • Zyxel Nebula MSP - Enhancing MSP Operations
  • Zyxel Nebula MSP - MSP Alert Templates
  • Zyxel Nebula - Enhancements to the Zyxel Networks Security Router Threat Report
  • Zyxel Nebula Сredentials - How to change Nebula account email address?
  • Nebula Organization/Site - Change of Ownership Best Practice
  • Nebula - Reboot an Access Point AP / Switch / Firewall
  • Nebula MSP Pack - Activation and Overview of Managed Service Provider
  • Nebula Device Registration Overview - How to add/register or remove/delete device from Nebula
  • Nebula Base/Plus/Pro - Main differences, Flexible subscription and Easy upgrade
  • Nebula [License 2.0] - Introduction to Nebula License 2.0
  • Nebula Upgrade/Update - firmware upgrade automatically/manually/scheduled
  • Nebula Information - How to change the name of an organization/site/device in Nebula
  • Nebula Site/Organization - How to create/delete or change owner/transfer of organization and site on Nebula Control Center?
  • Next ›
  • Last »

Sign up for our newsletters to get the latest news!

Follow us on
  • Support
    • Support Overview
    • Community
    • Download Library
    • Warranty Information
    • Security Advisories
    • Other Terms & Announcements
  • Where to Buy
    • Zyxel Marketplace
    • Locate Partners
    • Distributors
  • News
    • Newsroom
    • Press Releases
    • Awards & Reviews
    • Newsletters
    • Blogs
  • Partner
    • Partner Log In
    • Partner Program
    • Ecosystem Partners
  • Company
    • About Zyxel
    • Sustainability
    • Success Stories
    • Zyxel Communications

Copyright © 2025 Zyxel and/or its affiliates. All Rights Reserved. Visit Zyxel

Legal Notice Privacy Statement
Type a question, press Enter…
/hc/theming_assets/01J2ZZZMYH44QZ5DBGXE48CG52
Phase Out Information
Zyxel periodically provides end-of-life information and migration recommendations to our valued customers.
custom
/hc/theming_assets/01J2ZZZN7PVVR88HREAMFW19F1
The Zyxel Community is an online platform dedicated to networking enthusiasts, IT professionals, and Zyxel product users.
custom
/hc/theming_assets/01J2ZZZNGB20MYAWFSNCPJ8QTF
FAQ
The Zyxel online FAQ, dedicate to the frequently asked questions.
USG FLEX L2TP Android, Nebula License Migration, NAS326 Twonky Media Server
Warranty Expiration Date:
Model Name:

The Serial Number that you provided does not correspond to a Zyxel device.

To view your available support options, please enter a valid serial number.

To continue without a serial number and with limited options, clear your input and select “I don’t have a serial number.”

How to Find Your Serial Number
Your Sales Contact:
United Kingdom

Zyxel Networks UK Ltd.
Ireland

Zyxel Networks UK Ltd.
Belgium

Zyxel Networks Belgium
Czech Republic

Zyxel Networks, o.z.
Denmark

Zyxel Communications A/S
Finland

Zyxel Communications
France

Zyxel France

Germany

Zyxel Deutschland GmbH
Austria

Zyxel Deutschland GmbH

Hungary

Hungary

Zyxel Hungary & SEE
Italy ZYXEL NETWORKS A/S - Fil. Italia
MiddleEastArea

Zyxel İletişim Teknolojileri A.Ş.
Nederland

Zyxel Networks
Norway

Zyxel Communications
Russian Federation

ООО «Зайксел Коммьюникейшнс РУ»

Sweden

Huvudkontor
Spain

Zyxel Networks A/S Succ. In Spain
Estonia

Zyxel Networks UK Ltd.
Greece

Zyxel Networks UK Ltd.
Latvia

Zyxel Networks UK Ltd.
Lithuania

Zyxel Networks UK Ltd.
Poland

Zyxel Communications
Romania

Zyxel Communications

Slovakia

Zyxel Networks, o.z.
Switzerland

Zyxel Switzerland
Türkçe

Zyxel İletişim Teknolojileri A.Ş.
Please type here...
Service Type:
Your Customer ID:

Dear Valued Customer,

Your device was identified as a product purchased through an Internet Service Provider (ISP), a Mobile Network Provider, or a retail shop that obtained the device through one of these providers.

Please contact the Internet Service Provider (ISP), Mobile Network Provider, or the shop where you purchased the device for Support or Warranty services.

Important notice:
Zyxel Networks (support.zyxel.eu) is not responsible for providing support or warranty services for this product, as it was originally designed for exclusive distribution agreements with the partners mentioned above.

Zyxel Communications, the entity responsible for this product line, accepts support requests only through the official support channels of the ISP, Mobile Network Provider, or reseller.

If you are unsure which provider or shop to contact, please refer to the article below:

More Information

We were unable to verify the Support and Warranty status of your device using the provided Serial Number.

If your device is supported in the US region, including: American Samoa, Belize, Bolivia, Canada, Colombia, Costa Rica, Cuba, Dominican Republic, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Northern Mariana Islands, Panama, Puerto Rico, U.S. Virgin Islands, or the United States of America, please select the button “Contact US Support”.

For all other regions, please select “Contact Support Other Regions”.

Please note that this portal is exclusively intended for products and services sold in the EMEA region.

Contact US Support Contact Support Other Regions
Please attach an invoice of your defective device(s) as proof of purchase.
Dear Zyxel Customer, We are currently experiencing issues with the Serial Number check, which may result in a timeout. Please try again later. In the meantime, you can sign in or continue using the options below without entering a Serial Number. Thank you for your understanding.